Pineapple Tours Details Pineapple Tours Pty Ltd, ABN 612 553 938, 63 Cavill Ave Surfers Paradise, QLD, 4217. (Please note our office is not open for walk in customers)
Locally Operated Trips All Australian trips are operated by Pineapple Tours
Deposit:
Private Tours – 50% of ticket value per person, payable at the time of booking.
Group Tours – Full payment required to book.
Rolling Deposit
If you cancel your trip more than six weeks before the departure date you may request in writing at the time of cancellation that we provide you with a rolling deposit voucher for use against a future trip. The value and
currency of the rolling deposit will be the value and currency of the original deposit paid. The rolling deposit cannot be redeemed by re-booking the same trip for the same departure date originally booked. The voucher
must be redeemed within two years from the date of first cancellation. The rolling deposit can be transferred to a friend but cannot be transferred a second time.
Only one voucher per person per trip is permitted. If redeeming against a trip with a higher deposit the balance will be payable at the time of booking. Rolling deposits cannot be redeemed or refunded for cash.
If you cancel your trip within six weeks or less of the departure date you will forfeit your deposit and you will need to pay our applicable cancellation fee. Rolling deposit vouchers are not available for cancellations within six weeks of the departure date.
Change and Cancellation Fees
Days before departure Change and Cancellation Fee (% of trip price)
42-30 50%
29-15 50%
14-8 100%
7-3 100%
2-0 100%
Flight Change and Cancellation Fee Any airline charges + fare & tax difference (which could be up to the full value of the ticket)
Governing law and jurisdiction These booking conditions are governed by the laws of Queensland, Australia. Any dispute in relation to these booking conditions shall be subject to the exclusive jurisdiction of the courts of Queensland.
Brochure Validity Date Prices quoted in our brochures are calculated on costs and exchange rates at 1 June 2017
Your contract will be with Pineapple Tours as tour operator, unless you have booked a Locally
Operated Trip, in which case your contract for tour services will be with the relevant
Local Operator specified in the reference table above and will be subject to that
Local Operator’s terms and conditions, in addition to the booking conditions set out
below.
For any Locally Operated Trip, the Local Operator will also be identified on
your itinerary or travel documents and their respective terms and conditions will be
available directly on their websites or by contacting them.
Should we book a flight on your behalf it will be subject to the conditions of the respective airline, including but
not limited to deposit/full payment and cancellation terms.
Please read all booking conditions carefully.
You must not make any booking with Pineapple Tours unless you understand and agree with these Pineapple Tours booking
conditions and any additional terms applicable as indicated above and/or at the time of booking.
Bookings can be made through your local travel agent or directly with Pineapple Tours and
must be secured with a deposit of the amount shown above.
A contract between you and us (or between you and the relevant operator of a Locally Operated Trip) will
exist as soon as: (i) we issue an invoice in response to your request for a booking; and
(ii) your deposit is paid to us or your travel agent. If your booking is made through a
travel agent, we will address all correspondence to that agent.
PRICE & PAYMENT
The deposit is non-refundable unless we cancel your trip. The balance of your trip
must be paid no later than 21 days prior to your trip departure date. If you do not
pay within this period we may cancel your booking and your deposit will be forfeited.
Full payment is required if you make a booking within 21 days of the departure date.
If your booking is a special offer we may require full payment (including any pre and
post accommodation and sundry service charges) by such earlier time as specified
in the offer.
Prices quoted in our brochures are calculated on costs and exchange rates as at the
Brochure Validity Date. These prices may increase or decrease. We may alter prices
and other particulars contained in our brochures and on our website at any time.
Before you make a booking we will provide you with details of the current price of
your chosen trip. Offered discounts are subject to availability and may be withdrawn
at any time without notice.
TRAVEL DOCUMENTS
Please ensure you carefully read your invoice, tickets and all other documents we
send to you as soon as you receive them and contact us or your travel agent immediately
if any information appears to be incorrect. We will not accept any liability if you
fail to notify us of any inaccuracy in any document within 14 days of us sending them
to you or the travel agent. You are responsible for ensuring that you have the correct
and valid travel documents including passports, visas and vaccination certificates.
We strongly recommend that you verify current documentation requirements with
your travel agent or us. Please note requirements change and you must check with
your consulate for the most up to date information, including but not limited to visa
requirements for the countries visited on your trip. Passports must have an expiry
date of at least six months after completion of the trip.
IF YOU CHANGE OR CANCEL YOUR BOOKING
If you want to change or cancel any aspect of your booking including but not limited
to a change to a trip of shorter duration or different departure date you must notify
us in writing.
We will do our best to accommodate your requested change but it may
not always be possible. We will not charge a fee for changes requested more than 42
days before departure except where we incur a cost from a supplier, in which case we
will advise you of the relevant fee.
All change/cancellation fees must be paid within
seven days of the invoice date or on the date of departure, whichever is the sooner.
If you are prevented from traveling as a result of illness, death of an immediate
family member, jury service, or other reason beyond your control which we consider
significant, we may agree to your booking being transferred to another person who
satisfies all the conditions applicable to the trip, subject to you and the other person
accepting liability for full payment of the trip cost and any additional costs arising
from the transfer and provided that you give us not less than 21 days’ written notice
of the proposed transfer.
CANCELLATION OR MODIFICATION BY US
Every effort will be made to operate all trips as advertised but it must be remembered
that our trips are planned up to eighteen months in advance. We may therefore,
at our discretion, modify or cancel any trip, accommodation or arrangement
at any time. We will notify you as soon as possible of any changes and they will form
part of our contract with you. In the case of any material modification or cancellation,
we will, if possible, provide you with three alternatives:
(1) a trip of an equivalent or closely similar standard and price, if available; or
(2) a trip of a lower standard together with a refund of the difference in price; or
(3) cancellation with a full refund of all monies paid.
A material modification is one that has a serious impact on your trip and includes a
change of departure date, departure point or airport, or change of departure time of
more than twelve hours, which would cause substantial inconvenience to you.
A change of accommodation, or transport method/style is not a material modification.
We may alter or substitute the type or size of vehicle, or method/style of transport
mentioned in the brochure, depending on the number of passengers carried,
which can vary from trip to trip. Normally the maximum group size is between 13 and
48 passengers.
Pineapple Tours may require a minimum number of participants for certain trips. In the
event that insufficient bookings have been made as at 7 days prior to departure, we
may cancel the scheduled trip, whereupon all money paid by you for your Pineapple Tours
trip will be refunded and no further compensation will be paid. In such circumstances,
you agree to release Pineapple Tours from any further obligations which would have been
enforceable had the trip not been cancelled.
OUR LIABILITY TO YOU FOR Pineapple Tours OPERATED TRIPS
Save where the provisions of Force Majeure apply (see the section headed EXCLUSION
OF LIABILITY – FORCE MAJEURE below), if the trip does not materially comply
with the description in the brochure, Pineapple Tours may compensate you to a maximum
value equal to the price of the trip. Pineapple Tours will only be liable to pay the maximum
amount of compensation where there has been a total failure of consideration for
your payment.
Pineapple Tours will not be liable where any failure in the performance or provision of your
trip is due to: (a) your acts or omissions or the acts or omissions of another member
in your group; (b) any third party not connected with the provision of your travel
arrangements; (c) unusual or unforeseeable circumstances beyond our control, the
consequences of which could not have been avoided even if all due care had been
exercised; or (d) an event which we or a travel service provider, even with all due
care, could not foresee or forestall (including but not limited to Force Majeure and
unavoidable technical problems with transport and similar events).
Our liability will in all cases be limited in accordance with and/or in an identical
manner to any applicable international conventions, including but not limited to
the Geneva Convention in respect of carriage by road, the Montreal Convention in
respect of travel by air, the Athens Convention in respect of travel by sea, the Berne
Convention in respect of travel by rail and the Paris Convention in respect of the provision
of accommodation which set time limits for notifications/claims and limit the
amount of compensation that can be claimed for death, injury, delay to passengers/
guests and loss, damage and delay to luggage.
We will not be responsible for any loss or damage sustained by you as a result of a
contravention of any law or regulation of any of the countries visited while on the
trip.
OUR LIABILITY TO YOU FOR LOCALLY OPERATED TRIPS
If your trip is a Locally Operated Trip as listed above our obligation to you is to (and
you expressly authorise us to) make trip bookings on your behalf with reasonable
skill and care and to arrange a contract between you and the relevant Local Operator.
We exercise care in the selection of reputable Local Operators but we have no control
over, or liability for, the services provided by third parties. All bookings are made on
your behalf subject to these and all other terms and conditions, including any conditions
of carriage and limitations of liability imposed by the Local Operator. Your legal
rights in connection with such trips are solely against the Local Operator and are not
against us, except to the extent a problem is caused by fault on our part.
SEATBELTS
You must wear a seatbelt at all times whilst you are in any vehicle. Neither Pineapple Tours
nor any local operator will be liable for any injury, death or claim howsoever arising
from any accident if you have failed to comply with this requirement.
FLEXIBILITY DURING TRIP
Your booking is accepted on the condition that you understand, and take responsibility
for, the risks inherent in adventure travel. Every effort will be made to operate
all trips featured in this brochure but there may be a necessity to vary the itinerary
from that stated in the brochure, and delays may occur for a variety of reasons
beyond our control. The need for a flexible attitude to this type of travel is important.
All decisions relating to a trip itinerary will be taken by the Trip Leader, as appointed
by us in the interest of the group as a whole. Please note that due to public holidays
some sights or activities may not be available on a particular trip. No refund will be
made for services made available by Pineapple Tours but which for whatever reason are not
used by you once the trip has departed.
OPTIONAL ACTIVITIES AND EXCURSIONS
Pineapple Tours and its employees, agents and contractors make no representation or warranty
in relation to implied or explicit suggestions or recommendations of services,
activities and events not highlighted as included in a trip. You are responsible for
all risks associated with the transportation to/from, and your participation in, or
visitation to, any place, activity or excursion not listed as an inclusion.
During your trip you will be offered the chance to purchase various optional excursions
and activities. Pineapple Tours does not own, operate or control any of the companies
or individuals which provide the optional activities or excursions. Some of the optional
activities and excursions are inherently dangerous and risky.
If you want to take part in such optional activities or excursions you must be fit enough
to do so and must follow all reasonable instructions. The standards of health and
safety which will be adopted by the company or the individual providing the optional
activity or excursion will